1. Ancillary items
Items not included in the cost of the knife – such as sheaths, lanyards, blocks or pouches
2. Bespoke
A knife generated from a new, original design involving the creation of a new CAD model ,CAM toolpaths and heat-treatment mould. This will usually involve a prototyping process.
3. Commission
Your instruction (and our acceptance) to make a knife for you
4. Completion
A complete knife has completed all finishing processes, been inspected and placed in its packaging
5. (your) Contact Information
The methods by which you can be communicated with, including your physical address
6. Core
Our made-to-order range, considered Customised
7. Customised
Using one of our existing knife CAD models as the basis for a new knife, whereby the design is fixed but the furniture, finishes and engraving is chosen by you
8. Defects & Faults
Where the knife has a fundamental error that results in breakage or damage while using the knife in a reasonable manner for the purpose for which it was designed
9. Design and Likeness
The two- and three-dimensional aspect of the blade in both its conceptual and finished iterations
10. Delivery Date
The date for delivery of the Goods as set out in the order.
11. Despatch
When the knife has been handed over to our courier for delivery
12. Despatch rate
A flat rate for post and packaging that can be found on our website and is subject to change prior to an order being placed
13. Engraving
The permanent marking of a blade with a design or text of your choice
14. Exotic Steel
Any steel that is more expensive, or more difficult to come by, than our standard steel of Sandvik 14c28n
15. Furniture
Those parts of the knife that are not physical extensions of the steel used for the blade: pins, handles, liners etc
16. Gift
Where a gift voucher is purchased for a third party
17. Goods
The product set out in the order
18. Handle Material
The material used in the construction of the handle. Usually this is a single main material and a liner but this may change for bespoke items
19. Made-to-order
Where an existing model for a knife is taken as the basis of a commission, with the furniture and engraving being custom work.
20. Order
The placing, via our website, letter or email, of an instruction to manufacture a knife pursuant to these conditions
21. Packaging
The immediate protective and decorative container that accompanies each knife
22. Personal Data
In addition to your contact details, your purchase history and other information relating to sales and enquiries
23. Pre-made
A knife that has been fixed with furniture and is ready for immediate despatch
24. Prototype
A first or preliminary version of a bespoke knife, generally made from more widely available steel, simplified furniture and not finished to the standard of a competed knife
25. Redemption
When a gift certificate has been purchased, before beginning the manufacture of the recipient’s desired knife, the certificate must be returned to us for redemption and nullification
26. Standard Cost
The price for knives and post and packaging as stated on our website
27. Standard Steel
Sandvik 14c28n
28. Timescale
The elapsed time between receipt of an order and despatch
29. Transferrable
The ability for a gift voucher to be transferred from one person to another prior to being redeemed
30. Transit
The period between despatch and the arrival of the knife at your specified delivery address
31. Working Day
Monday to Friday inclusive but not including any public holiday
